1. What is your minimum order quantity and warranty?
MOQ is one set, and warranty is one year.
2.What CNC system do you use?
FANUC, SIEMENS, MISTSUBISHI, GSK etc. It depends on your choice.
3.When is the delivery time?
We will delivery it within 90 days after received your payments
4. How to handle the warranty period?
During the warranty period, because of product quality problems, the company is responsible for free maintenance, if need to change parts, we be responsible for free replacement.
If the machine problem is not belonging to our machine quality problems, when the buyer needs us send engineers to give repairing service, we charge the appropriate cost.
5.Can your company send the technical personnel to our company and direct our workers for free?
When the machine arrive the buyer’s installation site, we timely send mechanical and electrical engineers to install according to the buyer's schedule, the buyer undertakes board and lodging of personnel abroad in the process of installation, and also USD100.00 per day per person. The seller will cooperate with the buyer to deal with visa and installation preparation before going abroad.
6.What's the trade assurance?
When you look at our alibaba website, you will see the trade security, its purpose is to let every buyer confidence, it can protect your payment, ensure that the suppliers fulfill their commitment to the date of shipment and the quality of the products (as you stated in the purchase order).
If the supplier finds breach of these contractual obligations, alibaba will indemnify you for 100% of your trade guarantee.
Therefore, I believe that through trade guarantees, you will have greater confidence to cooperate with us.
Our company has US $128000' trade assurance limit, it can guarantee your interests.
7.Do your products support trade assurance?
Yes, our products are all supported.
Dalian R&C Machinery Co., Ltd.
Address:No.27Shengming 3rd Road, Dalian Economical & Technological Development Zone, Liaoning, China